For all-round excellence in legal expenses insurance, no other large-scale provider comes close to ARAG. This is the verdict of a new independent survey of legal expenses insurers in the UK published this month.
The Insurance360 Legal Expenses Insurers Study named ARAG as best legal insurance provider and cited the Bristol-based company as top in four key aspects of service: new business, underwriting, quality of cover, and documentation and legal advice.
The study also noted that “a remarkable 47% of ARAG’s performance grades were Excellent”.
The study concluded: “Overall, ARAG scored 80 per cent, nine points above average, for first place. ARAG’s standard covers were top notch – and strongly supported by efficient, capable people who understood brokers’ and clients needs and had the authority and commercial nous to meet them. ARAG’s online quotation system seemed effective and on renewals and business development, the company was clearly on the front foot.”
Ranking first in four sectors and in the top three in the remaining sectors, ARAG scored 9% above the market average, at 80%, for overall. Demonstrating excellence not only in the market as a whole, but also compared to its competitors, ARAG scored above 80%, with at least 10% above market average in new business, underwriting, business development support and documentation & legal advice.
Brokers reviewing the company for the LEI study commented favourably on ARAG’s “pragmatism”, “knowledge”, its ability to “understand the risk quickly” and the quality of its online quotation system.
ARAG’s managing director Tony Buss commented: “This is great news for ARAG and a very positive third party endorsement of the quality of the service and products we offer. It’s my belief that it was our innovative and flexible approach with which we provide solutions tailored to suit our clients’ specific needs which lead us to this success. The study has doubled our determination and enthusiasm to grow the business and make a major impact on the UK legal expenses market.”
The Insurance360 Legal Expenses Insurer Study was conducted during April-June 2010 and sampled the views of 132 insurance brokers using an online questionnaire.
For further details of the results please email Lesley Attu Research & Development Technician - lesley.attu@arag.co.uk or telephone 0117 917 1567.
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