We were thrilled to win two more awards at this year’s Underwriting
Service Awards ceremony, held in London last month. This would not have been possible
without the input of all the brokers who took the time to vote and provide their
comments on our service, in total 650 insurance brokers contributed towards the
awards.
Being voted both Legal
Expenses Team of the Year and MGA
Team of the Year is an honour, of course, but the feedback we get from
these awards is even more important to ARAG, as it helps us to improve our
service even more. So, a big thanks to everyone who participated.
What you thought of
our service
We were really pleased to see that over half (52%), of you
use ARAG for your legal expenses insurance, which means a lot of high quality
feedback for us. These are a few highlights from the answers that you gave:
The last thing we want to do is take your support for
granted. We will study all the comments that you left and see where we can
improve. In pursuit of better customer service, we have already restructured
our claims department to adapt to the changing regulatory and legal landscape
and ensure we can meet customer expectations now and in the future.
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