Thursday, 15 December 2016

Thanks for all the Feedback!

We were thrilled to win two more awards at this year’s Underwriting Service Awards ceremony, held in London last month. This would not have been possible without the input of all the brokers who took the time to vote and provide their comments on our service, in total 650 insurance brokers contributed towards the awards.

Being voted both Legal Expenses Team of the Year and MGA Team of the Year is an honour, of course, but the feedback we get from these awards is even more important to ARAG, as it helps us to improve our service even more. So, a big thanks to everyone who participated.   

What you thought of our service
We were really pleased to see that over half (52%), of you use ARAG for your legal expenses insurance, which means a lot of high quality feedback for us. These are a few highlights from the answers that you gave:

The last thing we want to do is take your support for granted. We will study all the comments that you left and see where we can improve. In pursuit of better customer service, we have already restructured our claims department to adapt to the changing regulatory and legal landscape and ensure we can meet customer expectations now and in the future.

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