With the New Year in full swing, now is the time to emphasise
to your customers how these services can empower them to protect their legal
rights by providing valuable guidance when help with legal issues is needed.
For business customers statistics from 2012 examining the
usage of the legal services website show that the most popular group of legal
document templates downloaded were related to employment (62% of downloads).
These included employment agreements, documents related to employee
disciplinary matters and accessing the comprehensive employee handbook. This was
followed by documents related to debt recovery and behind that the health and
safety category also proved popular.
For individuals and consumers one of the most popular
documents to download was the free will, demonstrating the desire for many to
secure their future. As with all documents, the simple step-by-step approach
for the will document creation was appealing.
Landlords also utilised the service, sourcing documents
ranging from tenancy agreements to Section 8 notices.
A similar pattern emerged with calls made to the legal
advice helpline. In 2012, 68% of the calls made to our legal advisors related
to employment matters. Other popular reasons for customers to call for legal
advice related to landlord and tenant disputes, commercial issues, property-related
queries and consumer matters.
These resources are incorporated into ARAG landlord,
business, motor and family policies as standard which provides you with a
helpful sales tool. The value for the
customer lies in helping them to manage the risk of disputes escalating and
provide a cost benefit to those policyholders who do not need to make a claim
under their policy. The added value to brokers is that these services create an
effective retention tool when it comes to influencing policy renewal.
No comments:
Post a Comment