At the end of October, we were delighted to pay a visit to our friends Cornish Mutual at their office in Truro. Our Chief Executive Tony Buss and Product Development Manager, Lesley Attu joined our sales team, Head of Sales Andy Talbot and me on the trip down the M5.
ARAG started dealing with Cornish Mutual at the beginning of 2013 and since then things have rapidly developed so that we now supply all of Cornish Mutual’s ancillary product requirements. We believe the reason for this success is a shared philosophy of excellent customer service and a collaborative spirit which has enabled products to be developed and delivered on time. This trip was an excellent opportunity to increase our understanding of the customers’ requirements.
We met at Cornish Mutual’s purpose-built offices and their Managing Director Alan Goddard showed us round and introduced us to some of the team. After this we set off to meet one of Cornish Mutual’s Members a farmer call John Sawle, Cornish Mutual’s local Insurance Inspector Jeff Kincaid kindly showed us round, Jeff has worked for Cornish Mutual for 40 years and John’s farm has been insured with Cornish Mutual for 100 years. This says a lot about the long term approach that the company has to its relationships with Members.
The tour of John’s farm exceeded all expectations. It was a joy to listen to a man at the top of his profession. We were shown round three farm locations and learned about the cereals and use of the land. We were also shown the livestock and were advised of the challenges in keeping them.
We also went to the maintenance shed where we saw the world’s only working steam tractor.
I think we all came away much wiser.
We then adjourned for lunch at the well-known Castaways restaurant in Mylor and returned home after a very enjoyable trip. Thanks to Claire Longman for organising the day and also to Mitch Portman and Paul Mahon for their company.
Corporate Account Manager