Chris Millward is hardly a new face at ARAG. He has been an integral part of the claims teams for the past nine years.
Since taking over as Head of Claims in June this year, Chris has recognised that whilst the department was performing to a high standard, there were regulatory and legal landscape changes (both past and future) which meant that structural changes were required to ensure that the department continued to perform to the highest standards expected from customers and regulators, as well as to meet the challenges of tomorrow.
The key changes bring in a Claims Manager specific to BTE and a Claims Controller whose function is to oversee the back office – complaints, auditing, reporting and the like. The changes will ensure that there is a clear focus on these areas with the customer at the very heart of the operation.