Chris Millward is hardly a new face at ARAG. He has been an
integral part of the claims teams for the past nine years.
Since taking over as
Head of Claims in June this year, Chris has recognised that whilst the department
was performing to a high standard, there were regulatory and legal landscape
changes (both past and future) which meant that structural changes were
required to ensure that the department continued to perform to the highest
standards expected from customers and regulators, as well as to meet the
challenges of tomorrow.
The key changes bring in a Claims Manager specific to BTE
and a Claims Controller whose function is to oversee the back office –
complaints, auditing, reporting and the like. The changes will ensure that
there is a clear focus on these areas with the customer at the very heart of
the operation.
See our press release here
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