Thursday, 15 June 2017

Why serving our customers is so important – George Bladon, Corporate Account Manager

I’ve just returned from a busy but enjoyable couple of days on the sunny English Riviera, attending the NFRN Annual Conference, in Torquay.

The NFRN represent a large number of independent retailers across the UK and Ireland and they were gathered together in order to discuss the various challenges they face in their daily business lives: from financial pressures due to increased business rates and competition from supermarket chains, to onerous legislation and regulations.

Being able to engage directly with the end user of our product was a fantastic opportunity for us and an important reminder of why we place so much emphasis on being an innovative and flexible partner.

Over the last two days, we spoke to independent retailers about the wide range of legal issues that concern them, including employment issues, tax enquiries, licensing matters and contractual disputes.

With lawyers charging hundreds of pounds per hour, the cost of getting involved in any sort of legal dispute could be crippling, so it was great to be able to reassure NFRN members about the benefits of the policy and how it can help with advice, assistance, online legal resources and vital legal protection.
Clearly, not all retailers are going to face the same issues. For an organisation like the NFRN, looking to provide its members with a product that really meets their needs and provides great value, working with a flexible and innovative partner like ARAG is invaluable.

As a company, we have something in common with such customers, who strive for independence and self-fulfillment. As an independent, family-owned business, we are free to make our own decisions, without constraint, making independence our most valuable asset. It provides a significant business advantage for our partners as we are quick, flexible and easy to do business with, enabling us to work out a solution that works for you.

If you are looking to offer your customers a tailored legal expenses and assistance insurance product then please get in touch to find out how we can provide the solutions to assist you.

Contact details:

George Bladon, Corporate Account Manager
Mail: 9 Whiteladies Road, Clifton, Bristol, BS8 1NN
Phone: 0117 307 2262
Mobile: 07766 130469

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