ARAG has launched a series of new videos that help potential claimants understand what happens when they make use of their legal expenses policy.
Three videos are now available on YouTube or under the ‘News & Press’ section of the ARAG website. They cover various aspects of the claims process in a concise, yet information-packed format, that is very easy to follow.
The explanatory videos were shot in our Bristol offices, featuring members of the claims team.
They explain the process of making a legal expenses claim, how suitable solicitors are selected and take the mystery out of mediation. The bonus of the videos are that they can be viewed again at any time and shared with your clients.
This latest focus on customers comes at a time when use of ARAG services is rapidly rising as consumers become more familiar with policy benefits.
It is becoming more important to demonstrate the company’s brand values and yet maintain the policyholder’s primary point of contact with the intermediary that sold them the cover.